Re: Saving an Incident in Portal
Thanks for the reply Dave.We are on version 7.3.2 and I've been told that any changes to button names (or removal of buttons altogether) is not supported.The sooner we move to 7.4 or 7.5 the better I...
View ArticleTwo Pane tab window spacing
Hi,I have a two-pane tab in our Portal which should display a 'Left Mini Pane' and a 'Contents Pane'. I would have thought that it would make the 'Left Mini Pane' smaller than the 'Contents Pane' but...
View ArticleRe: Two Pane tab window spacing
It calculates the column width to give the 'best' result. I'd add another column in but keep it empty so the visual effect is to make one of the columns smaller.
View ArticleRe: Two Pane tab window spacing
Thanks again Dave - I'll try the extra column.Good answer as always.
View ArticleIntegration with Broad Soft desktop management
One of our customers currently uses broad soft which uses remote control features to manage desktops. If anyone has integrated service desk with this tool, would be interested to know what integration...
View ArticleRe: Integration with Broad Soft desktop management
Hey Keith, how are you? I think you'd need the "External Connections" bolt-on module for DTM which is licenced of course. Then you could setup Remote Control via DTM right-click assuming that the RC...
View ArticleRe: Integration with Broad Soft desktop management
Hey Julian, Thanks for the response, external connection might be the way to go alright. Will let you know how it goes if the customer decides to follow it up. ThankKeith
View ArticleUser Session not clear automatically
Hi,Our Client was using LANDesk Service Desk 7.6 and MS SQL Server for DB, User license: 45 fixed and 25 concurrent.We had problem that user session not clear automatically, several end user can not...
View ArticleRe: User Session not clear automatically
Hi Tuti, an enduser session may not consume an analyst concurrent license. Maybe you can also have a look at this document: https://community.landesk.com/support/docs/DOC-22585It describes how to...
View ArticleRe: User Session not clear automatically
Hi Fabian,Thanks for your response...I have set up the session time out on my Application Pool and LDSD (Setting - System - License Session Timeout) for 20 minutes, but it doesn't work.Then i try to...
View ArticleRe: User Session not clear automatically
Hmmm, that sound strange... Could you enable diagnostic logging for "Background processing" and "Transaction processing" and leave that running for 24h and see if their are any errors in these log...
View ArticleRe: User Session not clear automatically
You can't rely on those logs, nothing really can tell you who is logged on and who isn't. If you shorten the session timeout then you run the risk of losing data because an incident is open too long...
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Re: User Session not clear automatically
Yup... I got nothing from errors log.But this case have been resolved. I don't know exactly what the best solution for this.I'm trying many solutions by browsing about this.In IIS Manager, I set Enable...
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